You value your privacy. We respect it. When you shop at this Web site, we may need
to collect a certain amount of information about you to make the shopping
experience easier for you. We believe that you have a right to know
how we use the information we collect and how we keep it secure. So
we've answered the most frequently asked questions below. If you have
any more questions about our policy, just write to us at Electro Rent
Corporation, Customer Care Dept., 6060 Sepulveda Blvd., Van Nuys,
CA 91411-2512. We'll get back to you with answers to your inquiry.
What information do
When you request a quote or purchase products from our Web site,
we need to know your name, email address, mailing address, phone
number, billing address, shipping address, credit card number and
credit card expiration date so we can process and fill your order.
It also lets us keep you updated on the status of your order.
When you send a request or a comment to our customer
care department, we may ask you for your email address so we can
get back in touch with you, if we need to.
When you visit our Web site, we also collect IP
addresses in aggregate form, but these are not linked to any of
your personally identifiable information.
How do we use the
When you place an order on our Web site, we use your information
to process and fill your order. We may send you an email to confirm
or to update you on your order. We may also need to contact you
by regular mail, email or phone if we have any questions about your
When you order, register, or request a quote on
our Web site, we may use the information you provide to send product
information via email or regular mail to you, unless you opt out
of receiving such communications.
Do we share your information
with third parties?
We share your information with our trusted third party service providers
who manage our Web site. These third parties provide specific services
and administer activities offered at our Web site; for example,
call and email center and credit card processing. These third parties
are not authorized to discuss or make any use of your personal information;
it can only be used to provide such services.
Now and then, we may also use third parties to help
us collect and aggregate site guest and customer information. We
may share this aggregated, non-personally identifiable information
(such as your product interests) with existing and prospective business
partners and advertisers. None of the aggregate information will
contain any information that identifies you individually.
We utilize Google Analytics, a web analytics service provided
text files placed on your computer, to help the website analyze how users use
the site. The information generated by the cookie about your use of the website
(including your IP address) will be transmitted to and stored by Google on servers
in the United States . Google will use this information for the purpose of evaluating
your use of the website, compiling reports on website activity for website operators
and providing other services relating to website activity and internet usage. Google
may also transfer this information to third parties where required to do so by law, or
where such third parties process the information on Google's behalf. Google will not
associate your IP address with any other data held by Google. You may refuse the use
of cookies by selecting the appropriate settings on your browser, however please note
that if you do this you may not be able to use the full functionality of this website.
By using this website, you consent to the processing of data about you by Google in the
manner and for the purposes set out above. For more information you can read Google's
We utilize Google's Conversion Tracking program.
For more information you can read Google's Privacy
Policy or click on the Google Site Stats graphic when it appears
on our site.
We won't sell, trade or rent any of your personal
information. The only time we may disclose specific individual information
is if we reasonably believe that it's necessary to comply with applicable
laws or regulations or to protect the interests of Electro Rent
Corporation, our Web sites, or our Web site guests.
How can you change your information or opt
out of receiving information about new products and promotions from
If you want to update your information or remove yourself from any
of our email or regular mailing lists, simply email us, call us
at 1-800-455-5445 or write to us at Electro Rent Corporation, Customer
Care, 6060 Sepulveda Blvd., Van Nuys, CA 91411-2512. Please note
that your request to be removed from mailing lists might take up
to four (4) weeks to become effective. Even if you're removed from
a list, if you order online we will send you an email to confirm
your order and may need to contact you by phone, email or regular
mail if we have questions about your order. There will be an option
in each promotional email that you receive from us so you can automatically
remove your name from our mailing list.
do we use "cookies"?
"Cookies" are small pieces of information stored by your
browser on your computer's hard drive. Cookies don't contain personally
identifying information. Most web browsers are set up to accept
cookies. You can usually change your browser settings to refuse
to make your shopping experience at our site better, to let you
navigate more rapidly, and to keep track of items when you shop
this information is stored securely on the site's server. When you
login at our Web site with your username and password (should those
be applicable) or make a purchase, we'll assign you a secure session
I.D. The server then passes your information to you through this
information about your use of our site.
We also use
cookies to track the identity of the Web site you visited immediately
before visiting our site. Otherwise, we won't track information
about your use of other Web sites.
do we make sure your information is secure?
We use the latest encryption technology (Secure Sockets Layer or
SSL) to keep your personal information secure. When you order with
us, your information is encrypted (or coded) using a secure server
for maximum security. This coding makes it extremely difficult for
anyone to reach your information as it moves through our ordering
To check the
security of your computer, look at the lower left-hand corner of
your browser window. If you see an unbroken key or a closed lock,
then the encryption technology is active and the server is secure.
You can also check by looking at the URL line of your browser. When
you access a secure server, the initial characters of the site address
will be "https:".
To make sure that your information is secure, we recommend never
giving your credit card or personal information in an email; email
messages are not secure.
don't allow communication through secure servers. If this is the
case, you won't be able to place an order online.
if you link to another site?
Our Web site may provide links to other sites that aren't under
our control. We can't be responsible for these linked Web sites,
their content or for the actions of the providers of such sites.
You should always review the privacy and security policies and terms
of use for any Web sites you use.
By using our Web site, you're agreeing to let us collect and use
we may make changes to our information practices or change our Web
so please visit this page to stay on top of any changes to our Privacy
Policy. If you have any questions or comments about our Web site